Thursday, April 3, 2014

Refelection series- You are tough

There are times when I was on the phone with a supply company for hours trying to get our needs met. It feels like the pull any old nitwit off the street, plunk them in a chair, and hope for the best. This is when I wish I could reach through the phone and slap them in the face. I have come to the realization that if I am assigned to one person in the company that I can talk to every time I need something, things go a lot smoother. They know me and I know them. Getting to know the person on the other end of the line helps everyone stay calm and become empathetic to any situation.

How have you shown you were tough? What advice can you offer to someone just starting to navigate the system? 

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